Privacy Policy
INTRODUCTION
Hey there!
We're Plante, and we're here to make your life a little greener. We care about your privacy and we're committed to protecting it. In this Privacy Policy, we'll explain how we collect, use, store, and share your personal information, all in the tone of our friends at Oatly.
WHAT WE MEAN BY “PERSONAL INFORMATION”
Here at Plante, "personal information" is just a fancy term for the details you share that help us know who you are. It's the stuff you'd fill out on a contact form, like your name, birthday, address, phone number, and email. It also covers the choices you make that show us what you like, such as your favorite plant or pot design. We collect this to make sure we're giving you a personalized touch, just like you'd pick the perfect spot for your new fern or cactus.
COLLECTING PERSONAL INFORMATION
We want you to know that when you visit our Site, we automatically collect some information about your device, like your web browser and IP address. We also gather info about the pages you view and how you interact with the Site. We use this to improve and optimize our Site and to make sure everything runs smoothly.
We collect personal information in a few different ways. For example, we collect your name, email address, and physical address if you sign up for our newsletter. We may also collect your payment information if you buy something from our online store.
We use various technologies to collect Device Information such as "Cookies," which are anonymous unique identifiers placed on your device or computer. If you want to learn more about cookies and how to disable them, you can visit http://www.allaboutcookies.org.
We also use "Log files" to track actions on the site, such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We also use electronic files like "Web beacons," "tags," and "pixels" to record information about your browsing behaviour.
When you make a purchase through our site, we collect your name, billing address, shipping address, payment information (including credit card numbers and PayPal username), email address, and phone number. We refer to this information as "Order Information."
So when we say "Personal Information" in our Privacy Policy, we're referring to both Device Information and Order Information.
USING PERSONAL INFORMATION
At Plante, we're committed to making your shopping experience as seamless and enjoyable as possible. That's why we use the Order Information you provide us to fulfill your orders and ensure that everything arrives on time and in perfect condition. Plus, we use this information to stay in touch with you and keep you up-to-date on all the latest and greatest products and services we offer.
But that's not all! We also take your privacy seriously and use the Device Information we collect to keep your account secure and prevent any fraudulent activity. And, in order to make sure we're always improving and optimizing our Site, we use this information to generate analytics and assess the success of our marketing and advertising campaigns.
Speaking of advertising, we love sharing our passion for plants and eco-friendly products with the world. That's why we use your Device Information to provide you with relevant information and advertising about our amazing products and services. You may see our ads on different channels like Pinterest, Facebook, Instagram, and Google Shopping - so keep an eye out!
SHARING PERSONAL INFORMATION
When you share your personal information with us, we might transfer it to our service providers located outside of Australia. We promise to only disclose your personal information to certain parties and organizations, including those who help us promote our products and services, maintain our website, and assist us in carrying out our functions and activities.
Please note that we will not sell or share your personal information with any other company for their direct marketing services. However, we may share your information with our service providers for direct marketing services on our behalf. Don't worry, we won't share your information with other companies for their own marketing purposes without your permission. It's important to note that we do work with digital service providers such as Google and Facebook, who may have access to certain digital information relating to you.
YOUR RIGHTS AND CHOICES
At Plante, your privacy is a top priority, and we want you to feel in control of your personal information. You have the right to access the personal information we hold about you, and you're welcome to contact us if you'd like to review, amend, or delete any of your information. If at any point you decide you don't want us to use your information in the way you've previously agreed to, just let us know, and we'll respect your wishes.
For our international friends, we ensure that the transfer of personal information across borders is done with your security in mind, adhering to global standards and protections. Got questions or concerns? Our privacy team at privacy@plante.com is always here to help and ensure your personal information is handled with care.
